Due to the ongoing pandemic-related delays and closures, non-stop demand for shipping globally, customer may experience delays in shipping.
- Orders take about 2-7 business days to fulfill. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 7 business days to ship orders from our warehouse.
- Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
- If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
- If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.
- We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
- We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
DOMESTIC SHIPPING INFORMATION
- Our shipping options for shipping within the Canada, U.S. and other countries are as follows. Business days are Monday through Friday only and do not include national holidays.
- Free and standard shipping for Canada and U.S. estimated delivery within 14-21 business days.
- Orders under $100 that ship free will do so under the most economical shipping method, which can include but is not limited to services available through DHL, USPS, or FedEx.
- Paid shipping costs are calculated at checkout and are based on the weight of your package.
- Delivery dates for ‘Free’ and ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.
INTERNATIONAL SHIPPING INFORMATION
- All international packages are shipped via USPS and the various options available are presented at checkout. Rates are based on destination and package weight.
- Delivery times for international packages vary greatly depending on the final destination and can take up to 17 – 30 days from the time it has shipped until it is delivered.
- International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Caribbean Kulture Creations is not responsible for these fees.
- Orders refused at delivery and returned to us are subject to having return shipping costs withheld from any refunds issued once the package has been returned to us.
Jan. 4th 2022