FAQ

  • Shipping
  • Contact
  • Payment
  • Returns and Refunds
  • Wholesale

HOW LONG DOES SHIPPING TAKE?

Due to the ongoing pandemic-related delays and closures, non-stop demand for shipping globally, customer may experience delays in shipping.

SHIPPING IS FREE

Orders take about 2-7 business days to fulfill. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

Different destinations have different expected shipping durations:

DestinationDays
USA14-21 business days
Canada14-21 business days
Other17-30 business days

For items shipped outside of the USA, certain customs or taxes may apply. This is independent of Caribbean Kulture Creations and is specific to the laws of the destination country.

Not all items are always shipped together. Some items may have different delivery times. This is because some products are packaged and shipped separately. For example Hats, Flip Flops and T-Shirts have different packaging so may be shipped separately.

DO YOU SHIP TO MY COUNTRY?

We currently ship directly to North America, Australia most European countries and the Caribbean. Unfortunately direct shipping to certain counties is not provided. This is due to protocols within the local postal services of those countries.

HOW DO I CONTACT YOU?

We are available via the instant messenger feature on this site. Or drop us a line at customersevice@caribbeankulturecreations.com. You can also get in touch with via our Social media pages. We read and respond to ALL messages.

WHAT PAYMENT METHODS CAN I USE?

We currently accept PayPal, VISA, MasterCard and American Express.

ARE YOU BASED IN THE CARIBBEAN?

Our operations are spread over a few countries. But the team behind it is 100% Caribbean born and grown.

WHAT IS YOUR RETURN/REFUND POLICY?

We offer returns/refunds/exchanges on damaged, misprinted or defective items.

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipments outside of the USA may incur customs fees and/or other taxes, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. Caribbean Kulture Creations is not responsible for covering these fees or any actions taken by the Customs department.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4411 NW 74th Avenue, POS18977  Miami, FL, 33195, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DO YOU OFFER WHOLESALE?

We do offer wholesale discounts. Contact us at [email protected] for more details

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